Accessibility
Coastal Country Jam is committed to making this event accessible to everyone. The festival is held outdoors with great distances between amenities. There will be a special viewing area at the main stage for those with mobility limitations. If you have any special needs or questions, please contact us at least 14 days prior to the event at customerservice@activated.com.
What accessibility services are provided?
• Separate ADA viewing areas
• ADA accessible restrooms
• Free hydration stations
• Family services (changing/feeding)
• A place to sit and relax and escape the elements as needed
How do I take advantage of accessible viewing areas?
When you enter the festival, visit the Info Booth to obtain a wristband allowing access to the dedicated viewing area. Purchasing an accessible ticket is not necessary. Accessible Viewing Areas are located in the GA section, and you are allowed to bring one companion with you into this area.
A wristband does not guarantee a spot in these areas. It is to show staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferrable. Please note that the viewing areas have a limited capacity and are available on a first-come, first-served basis. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will identify all viewing areas for fans with mobility limitations and fans who are Deaf/Hard of Hearing.
Coastal Country Jam is a festival style event with very limited assigned seating and does not allow lawn chairs due to capacity restraints. Exceptions may be considered for a medical necessity. Please email customerservice@activatedevents.com at least 14 days in advance to make this request.
Can I get around in a wheelchair?
Coastal Country Jam is wheelchair accessible. It is a large venue with large distances between activities and attractions. Most travel will be on grass or concrete/asphalt. We will have staff on hand to direct you to the best route to stages and activations.
Coastal Country Jam does not provide personal care, golf cart rides, or push services within the festival grounds. Wheel chairs are not available for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by attendees with mobility disabilities and must be used at reasonable speeds.
Can I Bring My Service Animal?
Coastal Country Jam supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. We do not support pets being misrepresented by their owners as service animals. Please leave your pet at home.
Emotional support, therapy animals, or comfort animals are not considered service animals under the ADA and therefore are not allowed inside of the venue at our festivals.
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Service animals must be accompanied and under the supervision of the handler with the disability at all times.
Service animals are not permitted to be left unattended under any circumstances.
Handlers are required to be prepared for, and clean-up after, their animals at all times.
We reserve the right to remove and/or refuse access to any service animal from the venue if that animal is deemed to be a health or safety threat to festival fans, staff, or other service animals, or in violation of our policies.
All service animals must be credentialed by the Access Program staff (see the procedures below).
Please note that all service dogs, including those from out of state must provide proof of rabies vaccination.
Upon entering the security checkpoint, you must let the guard know that they need to call ADA on the radio to come register your service animal. All service animals must be checked in by our Staff and given the proper credentials before stepping foot into the venue. Security/Staff will be on the lookout for all animals to have a properly credentialed festival collar tag.
Can I bring in prescriptions or special foods?
Outside food and drink are not allowed inside the festival. Food vendors at the festival can accommodate most major food allergies and restrictions. If you need further assistance, please reach out to customerservice@activatedevents.com at least 14 days in advance.
Fans are allowed to bring their medically necessary materials and medications into the festival, provided that all medicine has a prescription label with the fan’s name. Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler. Drugs of any kind (including cannabis & cannabis products) are prohibited.
Staff at the entry gates will verify the contents of any medically necessary materials. For the safety of the staff who handles the trash, please dispose of your medical waste and syringes at the medical tent. Please do not dispose of these items in other trash bins at the festival.
Is there ADA parking?
There is limited ADA parking. Parking details will be released soon.
What if I am deaf/hard of hearing?
Fans that are Deaf and/or Hard of Hearing can request an accessibility wristband at the Info Center. This wristband is to show festival staff that the patron plus ONE companion is eligible to enter the Pit Pass area. Accessibility wristband(s) are non-transferrable.
If you would like to request an ASL Interpreter, please reach out to customerservice@activatedevents.com at least 14 days in advance to allow us time to coordinate.